According to recent research for Ofcom, 47% of adults felt ‘very inconvenienced’ by silent calls and 32% were ‘very concerned’. Ofcom received over 6,500 complaints about this thorny issue in 2009.
To complain about nuisance callers or to find out more, visit the Ofcom website here.The new penalty is an increase on the current limit of £50,000, and will be introduced to deter organisations that persistently make silent calls to consumers.
Silent calls are generated by call centres that use automated calling systems (ACS). In some cases the system dials more numbers than there are staff available to speak to the person who picks up the phone, resulting in a silent call.
The new higher penalty will provide the telecoms regulator Ofcom with a greater ability to deter and punish companies that ignore the guidelines in this area. In addition, Ofcom will review its ACS misuse guidelines to provide clearer advice to operators, benefiting both business and consumers.
The new penalty will be amended as soon as possible in the Communications Act 2003 by statutory instrument.
To complain about nuisance callers or to find out more, visit the Ofcom website here.