Faulty powers

UK consumers lose an average £4,950 each over a lifetime on faulty goods they failed to return to shops.

The Department for Business, Innovation and Skills (BIS) revealed recently that almost half of shoppers have at least one faulty item at home they wished they had exchanged or had refunded, with almost a third possessing up to five faulty items.

Male shoppers lose the most money – on average they fail to take back £89 worth of faulty goods a year compared to women who are losing £71 a year: a cost of £5,465 and £4,658 in a lifetime respectively.

Consumer Direct provides advice on people’s rights on 08454 04 05 06.


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