Sheffield Homes won a prestigious award for servicing its tenants.
“Customer Service Excellence”, previously known as Charter Mark, is the Government’s national standard for organisations delivering public services. The CSE standard aims to make a real difference to public services by encouraging organisations to focus on the individual needs and preferences of their clients.
Sheffield Homes was particularly commended for regular consultation with its tenants and involving them in all aspects of the service including visioning, standards, strategy and local area decision making.
Customer Care manager Jo Radcliffe said: “We are really delighted to have achieved this standard, which looks in much more depth at the customer view of services we are delivering. A big thank you to everyone for all the help we have received in achieving this award – we couldn’t have done it without you.”